Delete your Abracos account
You can permanently delete your complete account inside Abracos without contacting support.
Last updated: 13 August 2026
Delete in the app
- Log in to Abracos.
- Open your Profile.
- Select Privacy & security.
- Select Delete account.
- Read the consequences, type DELETE and confirm. Abracos may ask you to verify your identity again by email code.
Request deletion without the app
If you cannot access Abracos or have already removed it, you can request deletion directly by email without reinstalling or returning to the app.
- Email us from the address connected to your Abracos account where possible.
- Use the subject Account deletion request and include your display name. If you no longer control the account email, explain that in the message.
- We will reply with the minimum steps needed to verify that the request concerns your account. Never send us a password, verification code or identity document unless we have first explained a secure and necessary verification route.
After verification, we will delete the account and associated personal data without undue delay. If a record must be retained for a legitimate legal, accounting, fraud-prevention or security purpose, we will explain the applicable category and retention reason.
What deletion removes
Deletion permanently removes your personal profile, email association, loyalty balances, active rewards and Coupons, follows, referral relationships, push subscriptions, Venue memberships, platform roles and authentication identity. Every active session is ended.
This cannot be undone. After deletion completes, the same email may create a new account, but it starts with no previous balance, history, rewards, relationships or roles.
Records that remain anonymous
Completed Venue transactions and other operational facts that must remain for record integrity, fraud prevention, accounting or legal obligations are detached from your identity. Ordinary product surfaces show the shared label Former customer, with no profile link, person-derived avatar, email hash or stable visible identifier.
The retention period depends on the record and legal purpose. See our Privacy Policy for the criteria.
If you cannot access the account
Use the external email request above. We will verify that the request concerns your account before acting.
Support is a recovery route only; an ordinary signed-in deletion does not require an email, telephone call or approval.
Questions
Visit Support or email abracos@abracos.app before deleting if you need help understanding the consequences.