Abracos Support

What to include

Tell us what happened, the approximate date and time, the Venue involved and the email used for your account. Screenshots can help, but remove unrelated personal information first.

Never send an email verification code, password, recovery code, full payment-card number or identity document unless we have explained a secure and necessary verification route.

Account and sign-in help

Abracos uses a six-digit code sent to your verified email. Check the address carefully and look in Spam or Junk if it is delayed. Request a new code from the sign-in screen when available.

Wrong transaction or reward

If an amount, Customer match, Coupon or reward looks wrong, include the Venue and approximate time. Reporting does not automatically cancel the underlying purchase or change the loyalty record while it is reviewed.

Account deletion and privacy

You do not need support to delete an accessible account. Open Profile → Privacy & security → Delete account. See Account deletion for details.

For access, correction, portability, objection or other privacy requests, email us or read the Privacy Policy.

Security reports

If you believe an account or the service is being misused, put “Security” in the email subject and describe the issue without including secrets or attempting to access data that is not yours.